INTRODUCTION AND DEFINITIONS
Introduction
This document establishes the conditions that regulate the use of this website and the purchase of products on it. Please read the conditions carefully before using this website. By using this website or ordering through it, you agree to comply with these conditions, so if you do not agree with all the conditions you should not use our website. These conditions can be changed at any time. It is your responsibility to read them regularly, since the conditions existing at the time of using the site or those at the time of the contract, will apply.
Verney Store advises the user to carefully read the general conditions as well as other laws provided on the website and especially any conditions or terms related to the content, as well as the 'Privacy Policy'.
In case you have any doubt about reading these conditions, do not hesitate to contact Verney Store through the email support@verneystore.com.
Definitions
- USER: Anyone who accesses the site, even without making any purchase, and who uses, accesses, or disposes of the contents therein.
- CONTENT: All information, texts, links, software, equipment, tools (including photos of Products and Services Offered), etc., which are available and accessed only online through the website and when browsing it.
- REGISTERED USER: any USER who registers on the site, fills in the registration form and can access the private area of ??users provided on the site.
- LAW: All general and particular conditions placed on the website, and in addition to any legislation that is applicable to it.
- SPAM: It is defined for the purposes of these terms and conditions, as the indiscriminate sending of messages to email accounts without prior authorization from the email holders.
Access and use thereof, as well as the products and services available, are subject to the following conditions:
This site is intended for general use, so passwords are personal and non-transferable. We also mention that access to it is temporary, allowing us the right to withdraw partial or total access at any time.
We reserve the right to make relevant changes to the site, implying the user's regular visit in order to keep up to date with the content of this page.
We are not responsible if, for any reason, this site is unavailable within a certain period of time.
The ordering of products must be made by users aged 18 or over.
The elements and information transmitted by the user will enjoy full legal effects, recognizing the user the electronic purchases, and the user cannot claim the lack of signature for non-compliance with the obligations assumed.
2 - INTELLECTUAL PROPERTY AND CONTENTS
All intellectual property rights in software and content available through this website are owned by the Verney Store and are licensed and protected by law. All such rights are reserved to the Verney Store. You can save, print or display the contents of this site for your personal use only.
Verney Store undertakes not to make this information available to third parties without your prior authorization, unless it is necessary to process your form, satisfy your request or manage interactive user programs. The user also grants Verney Store the right to exchange any information provided by him, between companies that maintain protocols with Verney Store, for the purposes mentioned above.
It is not allowed to publish, manipulate, distribute or reproduce, in any format, any content on this site, nor the connection of it to any business or company.
3 - SHIPPING AND DELIVERY
Europe: Up to 2 working days after purchase (Monday to Friday between 8 am and 4 pm)
USA / Canada: Up to 5 business days after purchase (Monday to Friday between 8 am and 4 pm)
Rest of the World: Up to 8 working days after purchase (Monday to Friday between 8 am and 4 pm)
The Verney Store sends orders to mainland Portugal. The stipulated delivery time for mainland Portugal is 48 hours. The carriers with which we have protocols deliver from Monday to Friday, between 8 am and 6 pm at the address you wish.
Delivery times are indicative and, therefore, are considered valid when there are no physical or structural impediments (for example: incorrect addresses, overdue charges or force majeure setbacks).
Carriers do not deliver on holidays and weekends and it is not possible to choose a specific delivery time.
When your order is shipped, and if you have given us your email, you will receive a code so that you can locate your order on the website
the carrier we use. If you have difficulty locating your order, please contact Customer Support.
Shipping costs:
All shipping costs are free, including reshipments.
Difficulty in delivering:
If the carrier is unable to deliver the order, it will try again the next day or contact you to schedule a new delivery.
4 - PAYMENT METHODS
Verney Store offers the following payment methods: Credit card (Visa, Visa Electron, Mastercard, Maestro), ATM and Cash on Delivery.
The payment made by bank transfer through the ATM network or your Homebanking, takes about 1-2 business days to enter our account.
The order will be sent only when we confirm receipt of your payment.
5 - CANCELLATION, RETURNS AND EXCHANGES
The Verney Store only accepts returns of new products, complete and in the original packaging of the order, packaging will not be accepted, damaged, altered or streaked products and incomplete products, nor will any refund be made for those presented under the conditions mentioned above.
If the customer refuses and intends to return the item, the customer must contact the customer service to exercise their right to return. The customer support service is available from Monday to Friday, from 9 am to 6 pm
Cancellation:
Once an order has been placed, the only way to cancel it is through Customer Support and it should be done as soon as possible, because once you have left our warehouse, the order cannot be canceled.
Returns of orders / products:
The Verney Store can choose how to collect the product through the carrier or through the commercial manager, it is the customer's obligation to keep the product in perfect condition until it is collected.
Collections are free if the reason for return is the responsibility of the Verney Store.
Stock break:
The Verney Store will contact the customer to inform him that he can exchange the product for a similar product, in situations of out of stock. If the customer does not accept this possibility, a credit note will be made to the customer and a transfer will be made to the bank account designated by the customer.
6 - PRODUCT INFORMATION
The information made available on our website meets a correct presentation regarding the value of the products. However, we reserve the right to refuse orders where product information has been incorrectly published, including prices and promotions.
The refusal of orders can be related to other reasons, which are related to the discontinuity of a product, the inability to access the payment authorization or the possibility of fraudulent orders.
We warn you to be aware that we are not responsible for any loss you may suffer if a third party obtains unauthorized access to any data you have provided.
Verney Store may modify prices without prior notice.
7 - PRODUCT WARRANTY
In the event of a defective product, the Verney Store shall proceed, as appropriate, to repair, replace, lower the price or terminate the contract. This management should not incur any cost to the consumer and user.
Verney Store responds to non-conformities that appear within two years from the delivery of the item, with the exception of perishable products, in which we only guarantee that the products are delivered within the validity period and with a minimum 30 days, and our responsibility ends after delivery due to the fact that we do not control the way the products are stored or stored. All non-compliance will be analyzed by our Customer Service.
This warranty is subject to electronic products or all those with a manufacturer's warranty.
Verney Store will provide after-sales assistance to consumers and users, in addition to after-sales service and commercial guarantees, as well as their conditions.
At Verney Store we recognize the importance of protecting your personal data (whatever its nature) and we value, above all, honesty and transparency, so that it is possible for us to build a solid and lasting relationship with our customers, based on trust and mutual benefit.
This privacy policy aims to explain the policy on the processing of personal data made by Verney Store.
Our policy respects the EU Regulation (2018/679) of the European Parliament and of the Council of 27 April 2016 on the protection of individuals, with regard to the processing of personal data, we inform you that personal data, collected voluntarily in the form of this site, are authorized to be included in a file that is the property of the Verney Store.
However, if you have any questions regarding this policy, you can contact us through the email address info@verneystore.com or by letter, addressed to: Verney Store, Rua da Ponte, 567 4830-810 Póvoa de Lanhoso.
1. The company
This website and its corresponding privacy policy are managed by Verney Store, based at Rua da Ponte, 567 4830-810 Póvoa de Lanhoso, and NIF 513977007.
By browsing our website, you consent to the terms described in this privacy policy.
2. Our principles
- Respect for the client's wishes
We respect the privacy and security of your personal data, so we ensure the respect of the client's wishes and the autonomous, free and uncomplicated management of your privacy preferences.
In this way, if you disagree with any point mentioned in this policy, you can, at any time, object, by contacting us through the email address info@verneystore.com or by letter (addressed to: Verney Store, Rua da Ponte, 567 4830-810 Póvoa de Lanhoso).
- Good habits
Verney Store, as the controller of personal data, determines the purposes and means by which your personal data is processed, including all applicable security measures. We guarantee that your personal data are processed in Portugal, in a correct and lawful manner, in accordance with good practices.
- Strict need
In the treatment of data that can personally identify you, directly or indirectly, we apply the principle of strict necessity. For this reason, the use of your personal data will always be minimal, so as not to exceed the original purpose for which it was collected and / or processed.
3. Collection and processing of personal data
The personal data collected and processed by the Verney Store, are only those that voluntarily, expressly and unequivocally put in the forms of this website.
The personal data collected are: name, sex, date of birth, e-mail, mobile phone number, address and TIN.
4. Purpose of the processing of personal data
Your personal data is collected and processed by Verney Store only for purposes strictly related to the use of this website, the services associated with it and the sale of products, conducting and improving the loyalty program, direct marketing and customer support management. .
Verney Store always seeks to maintain the relationship with its customer and provide them with the relevant benefits, information and relevant content related to our brand.
Your data will only be processed for these specific, explicit and legitimate purposes, and will not be further processed in a way incompatible with these. The data collected and processed are adequate, relevant and not excessive in relation to these purposes.
However, your personal data may also be used for other processing operations within the limits of such applications. In particular, they can be treated for the following purposes:
- when you make a purchase on this website, we collect your personal data on the purchase form (such as e-mail address, delivery address, credit card number and telephone number) only for the purposes of selling, separating and transporting the products ordered by you;
- when you ask for Customer Support assistance, we collect your personal data (such as name and email address) just for the purpose of providing you with the Customer Support services of the online store https://verneystore.com/ that are relevant to this website and to offer you the assistance you have requested from us;
- when you subscribe to the newsletter, we collect your email in order to offer you this communication service;
- when you browse our website, we collect cookies. Depending on how you manage cookies on our website and your interaction with us, we use some information collected by these cookies in order to ensure the proper functioning of the website, highlighting the purposes of displaying content properly, remembering your cart, remembering your registration, adjust the resolution of your screen, to improve our offers, among others.
This information includes data on registration, location, duration of your session, products you selected, your equipment, your browser and your IP address.
- when you browse our website and later visit platforms where there is an advertising format (social networks, Google and other partners in these networks) you may be impacted by advertisements of our brand. We will also use the data to reach new potential customers who may be interested in our products.
When we collect data, we indicate the required fields with asterisks when the data in question is necessary to:
- conclude our contract with you (for example, for the supply of products purchased on our website);
- provide you with the service you have requested (for example, by providing you with a newsletter);
- respect legal requirements (for example, creating invoices).
Your personal data will have to be communicated to Verney Store service providers for the purpose of providing the services (for example, transport companies) or to judicial, tax and regulatory authorities, in order to comply with legal requirements.
5. Who processes your personal data?
Only the Verney Store processes your personal data, and there is no transmission of data to third parties.
6. Rights
You can exercise your right of access, rectification, forgetfulness, limitation, portability or opposition to your personal data, through the email address info@verneystore.com or by letter addressed to: Verney Store, Rua da Ponte, 567 4830-810 Póvoa de Lanhoso.
If you want to stop receiving direct marketing communications, you can, at any time, exercise your right to object to the processing of your personal data, through the email address info@verneystore.com.
7. Security
Verney Store uses the appropriate security measures to protect your personal data against destruction, accidental or unlawful, accidental loss, alteration, dissemination or unauthorized access, and against any other form of unlawful treatment.
However, Verney Store cannot guarantee that the security measures adopted for the protection of this website and for the transmission of data and information through it will prevent or exclude any risk of unauthorized access or loss of data.
Therefore, we advise you to equip your computer with software devices that protect it in the transmission and reception of data (such as updated anti-virus systems), and that your browser takes appropriate measures to ensure security in data transmission (such as firewall) and anti-spam filters).
8. Retention period and data processing
Your data is kept by Verney Store for the purposes described here for as long as necessary for the aforementioned purposes, except if the personal data in question is necessary to prove compliance with legal obligations, while the respective statute of limitations expires, or if there is a longer data retention period imposed by law.
When your personal data is no longer needed, they will be removed from our systems and records or kept anonymously so that you cannot be identified from them.
9. What are your rights when make your data available to us
We are committed to respecting the confidentiality of your personal data and guaranteeing you the exercise of your rights. In this sense, we, the Co-responsible for Treatment, have agreed that you will be able to exercise your rights at no cost by sending us an email to a unique email address (info@verneystore.com), simply telling us the reason for your request and the right you wish to exercise. In case we consider necessary for us to identify you, we may request a copy of an identification document. In addition, we may give you the possibility to exercise your rights and set your preferences for privacy when using some of our services or providing specific channels on our Platform. In particular, regardless of the purpose or legal basis under which we handle your data, you are entitled to:
• Request access to your personal data that we have. Remember that if you are a user registered on the Platform, you can also consult this information in the corresponding section to your online account.
• Request that we rectify the data we have. Remember that if you are a registered user of Platform can also access the section corresponding to your personal data from your account to change or update your personal data. In any case, please note that when providing us actively your personal data in any way, guarantees that they are authentic and accurate. and undertakes to notify us of any change or alteration thereof. any loss or damage caused to the Platform or to the person responsible for the Platform or to any third party arising from reporting wrong, inaccurate or incomplete information on the registration forms will be sole responsibility of the user. Remember that, as a general rule, you should only provide us with your own personal data, not those of third parties, unless otherwise provided for in this Policy of Privacy and Cookies.
• Ask us to delete your data as it is no longer needed for the purpose for which we need to continue to treat them, as explained above, or when no longer we are legally authorized to treat them.
• Request that we cancel or limit the processing of your personal data, which means that in certain cases you can ask us to temporarily suspend the processing of data. or its preservation beyond the necessary time.
If you have given us your consent to process your data for any purpose, you also have the right to withdraw it at any time. Some of the ways you can revoke your consent are detailed in section 2, in which we explain the purposes of the processing of your data. If you do not want your information to be sent to third parties for presentation to you advertisements, you can exercise this right by various means, such as changing your preferences in your device and browser and/or changing the cookie settings, referring to the privacy policies and settings from the social networking sites on which you have profiles or by sending us an email to the aforementioned address above informing us about your order.
Règlement en ligne des litiges conformément à l'article 14, paragraphe 1, du règlement ODR : La Commission européenne met à disposition une plateforme pour le règlement en ligne des litiges: https://ec.europa.eu/odr
