Article 1 – Applicability
These general terms and conditions apply to all offers, agreements and all subsequent actions between N.S.J. Jegerings founder of VENUS IS VEGAN (hereinafter: VIV) and you (the customer). These terms and conditions also apply if VIV purchases/purchases products/services from third parties and supplies them to you.
Other conditions expressly do not apply.
If a provision in these general terms and conditions is null and void or destroyed, the other provisions will remain valid. You must agree to new provisions. These will correspond as much as possible with the old void or voided provisions.
The provisions of the agreement take precedence if they conflict with the provisions of these general terms and conditions.
Before the distance contract is concluded, the text of these general terms and conditions is made available to the customer in such a way that it can be easily stored by the customer on a durable data carrier.
If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be read electronically and that they will be sent free of charge at the request of the customer electronically or in another way.
Article 2 - The offer and the agreement
All offers from VIV are without obligation and are valid for 30 days, unless otherwise stated. All products are made by hand, so measurements, weights, images, drawings, technical and/or chemical specifications, type, quantity, color differences, composition and quality, included in the offer or on the website, are approximate.
Discount promotions only apply for the duration indicated, no rights can be derived from this.
When you agree to an offer by placing an order, you will receive written confirmation of the order from VIV. The agreement is concluded after written confirmation or because the work is actually started by VIV.
Within legal frameworks, VIV can inform itself whether the customer can meet his/her payment obligations, as well as about all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, VIV has good reasons not to enter into the agreement, it is entitled to refuse an order or request with reasons, or to attach special conditions to the execution.
If an amendment to the agreement leads to higher costs, VIV may pass this on to you.
You cannot derive any rights from previous offers or advertising material made by VIV.
Article 3 - Right of withdrawal for consumers
The customer, who is a consumer, can dissolve an agreement with regard to the purchase of a product during a reflection period of 14 days without stating reasons. VIV may ask the consumer for the reason for withdrawal, but not oblige him to state his reason(s).
The reflection period referred to in paragraph 1 starts on the day after the consumer has received the product.
During the cooling-off period, the consumer will handle the product and packaging with care. You may only unpack or use the product to the extent necessary to determine the nature, characteristics and functioning of the product. The basic principle here is that you may only handle and inspect the product as you would be allowed to do in a store.
This in any case means that all stickers are undamaged in the right place, soles do not contain any traces of use, materials including laces are in new condition.
Article 4 - Exercise of the right of withdrawal by the consumer and costs thereof
If you as a consumer make use of your right of withdrawal, you must report this to VIV within the cooling-off period by means of the model form that has been made available on the website for withdrawal or in another unambiguous manner.
You return the product as soon as possible, but within 3 days from the day following the notification referred to in paragraph 1. You have in any case observed the return period if you return the product before the reflection period has expired.
You return the product with all accessories supplied, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the VIV.
The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with you, the consumer.
All costs for returning the product are for your account.
VIV will reimburse the consumer's payment with regard to the delivered product without delay, but within 14 days following the day on which the consumer notifies him of the withdrawal. VIV may wait with repayment until it has received the product.
VIV uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to another method.
Article 5 - Exclusion right of withdrawal
VIV can exclude the following products and services from the right of withdrawal:
products manufactured according to consumer specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
products that are irrevocably mixed with other products after delivery by their nature.
Article 6 - The price
In the offer, the costs to be paid by you are stated in euros.
All costs include VAT and exclude shipping costs. Other levies imposed by the government, transport and delivery costs, travel and accommodation costs abroad, use of special installations are also not included.
VIV has the right to change the price during the contract period in connection with price developments. This includes, among other things: changes in taxes, levies, wages, social security charges, exchange rates, energy prices, gold or silver prices, or other circumstances that entail an increase in the costs for VIV. Changes will take effect within one month of their announcement. Do you disagree with the change in costs? Then you can cancel the agreement with VIV in writing within 8 days after the announcement of the change, with effect from the date on which the change in question takes effect.
If you have not yet fulfilled all your (payment) obligations under the agreement, VIV may postpone its obligations until you have met all your (payment) obligations.
You accept that the amount of the costs of the agreement can be influenced if the parties decide to change the approach, working method and/or size, regardless of which party has given rise to this.
Article 7 – Expectations VIV and your obligations
VIV guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the conclusion of the agreement and/or government regulations.
VIV will keep you informed of the execution of the work if you request this.
If a time schedule is included in the agreement, VIV will ensure that this time schedule is adhered to as much as possible. However, these are not strict deadlines, this also applies to delivery times. If the time schedule is exceeded, you must give VIV a reasonable period of at least 30 days in writing to comply with it.
VIV will treat all your data confidentially, insofar as VIV should know that it concerns confidential data.
You must provide VIV with all the information that VIV needs to be able to carry out its activities properly on time and in full. You are responsible for ensuring that this information is correct.
If there is a delay in the execution of the agreement, and this delay is attributable to you, all costs and damage resulting from this will be for your account and risk.
If you report in good time that the delivered products do not comply with the agreement, VIV will carry out the necessary repairs as soon as possible. If the products do not comply with the agreement, but this is a result of you acting in violation of the agreement or handling the products carelessly, the costs of this repair will be charged to you.
You are obliged to inspect and check delivered products immediately after receipt. Any objections, defects or defects must be reported to VIV in writing immediately (within two days). Without this notification, the products in question will be deemed to have been delivered without damage, defects or defects and it will be assumed that VIV has delivered in accordance with the agreement.
Article 8 - Delivery
VIV will deliver any performance as agreed in writing and VIV may make use of third parties for this.
The place of delivery is the address that the customer has made known to VIV.
The agreed delivery period is not a strict deadline. The delivery period starts at the moment the agreement is concluded, provided that all necessary information has been received and any desired payment security has been provided.
The risk of the products transfers from VIV to the customer the moment the products come under your actual control or that of your assistant.
VIV may deliver a divisible order in two or more parts.
VIV may, if it has clearly informed you about this prior to the ordering process, refuse an order for several products with different delivery times.
The costs of delivery, including packaging, transport and transport insurance are for your account.
Artikel 9 – Betaling
Het is mogelijk om via de website de betaling te voldoen, via iDeal en creditcard. Het kan zijn dat één van deze betaalmethodes op een gegeven moment niet beschikbaar is. Je dient dan van de andere beschikbare betaalmethode gebruik te maken.
Mochten beide betaalmethodes niet beschikbaar zijn dan dienen de verschuldigde bedragen te allen tijde te worden voldaan binnen 14 dagen na het ingaan van de bedenktermijn, of bij het ontbreken van een bedenktermijn binnen 14 dagen na het sluiten van de overeenkomst. In geval van een overeenkomst tot het verlenen van een dienst, vangt deze termijn aan op de dag nadat je de bevestiging van de overeenkomst hebt ontvangen.
De factuur zal bij de levering van het product worden gevoegd.
Heb je een bezwaar tegen de factuur? Dan moet je dit binnen 14 dagen na de factuurdatum schriftelijk aan VIV laten weten. Doet je dit niet, dan geldt het gefactureerde bedrag als erkend. Bezwaren tegen de factuur schorten jouw betalingsverplichting niet op.
Indien je niet tijdig aan de betalingsverplichting(en) voldoet, ben je (nadat de klant door VIV is gewezen op de te late betaling en VIV een termijn van 14 dagen heeft gegund om alsnog aan de betalingsverplichtingen te voldoen) na het uitblijven van betaling binnen deze 14-dagentermijn, over het nog verschuldigde bedrag de wettelijke rente verschuldigd en is VIV gerechtigd de door haar gemaakte buitengerechtelijke incassokosten in rekening te brengen.
Deze incassokosten bedragen maximaal: 15% over openstaande bedragen tot € 2.500,=; 10% over de daaropvolgende € 2.500,= en 5% over de volgende € 5.000,= met een minimum van € 40,=.
Article 10 – Return Policy
VIV wants the customer to be satisfied with the products and services. The customer has a trial period of 14 days on each product. This period starts when the customer receives the order.
Products can only be returned when they are unused, unworn, undamaged in their original condition and in their original packaging.
You must ensure that the product is returned with a packing slip, with sufficient postage and within the specified period. The costs for the return shipment are therefore borne by the customer.
It is recommended that the products be sent by registered mail to the address of VIV stated on the website, so that the customer can track the shipment. Damage suffered by missing a shipped product will not be reimbursed by VIV. The risk and liability of the return shipment is entirely for the customer.
When VIV receives the product in the condition as described in this article and on time, the purchase amount will be refunded within 14 days. Always contact VIV before returning the item.
Article 11 – Force majeure
Force majeure means that there are circumstances as a result of which VIV cannot, not in a timely manner or properly perform its activities and/or deliver products, without this being the fault of VIV. In the event of force majeure, there is no attributable shortcoming on the part of VIV.
Force majeure is, for example: fire, theft, molestation, riot, strike, company occupation, business interruption, restrictions on import/export, unforeseen problems in production or transport, war, (similar situations to a) pandemic, severe weather, situations of actual inaccessibility of the work , change in regulations and failure to perform by a supplier of VIV.
In the event of force majeure, VIV may suspend the execution of the agreement or (partially) dissolve the agreement without having to pay you compensation for this.
If the force majeure lasts longer than 60 consecutive days, you may dissolve the agreement in writing. In that case, VIV will not owe you any compensation.
Article 12 – Retention of title
All products delivered by VIV remain the property of VIV until you have paid the full amount due.
You may not pledge or otherwise encumber these products delivered under retention of title.
If a third party seizes these products delivered under retention of title or wishes to establish a right to them, you must inform VIV of this as soon as possible.
Article 13 – Liability
VIV cannot be held liable for damage. Not even if this damage is directly or indirectly related to delay or suspension. VIV is only liable if the damage is due to intent or willful recklessness.
If VIV is liable, this liability is limited to the amount of the order related to the delivered products, with a maximum of € 500.
If you are sued by a third party for compensation for damage, you cannot pass this claim on to VIV.
The information on the website is compiled and maintained by VIV with constant care and attention. Mistakes cannot always be prevented. No rights can therefore be derived in any way from the information offered on the website. VIV accepts no liability for damage resulting in any way from the use of the internet site or from the incompleteness and/or inaccuracy of the information provided on the internet site and/or damage as a result of the (temporary) unavailability of the website.
VIV strives to produce its products completely “vegan”. However, VIV cannot be held liable in the unlikely event that the products contain animal products or materials.
Article 14 – Change in terms and conditions
VIV can always, without prior notification, change the general terms and conditions.
VIV may announce changes to these terms and conditions by posting them on its website or by other means of communication. It is therefore advisable to review the terms and conditions from time to time. Changes also apply to existing agreements.
Article 15 – Complaints and disputes
Are you not satisfied with our services or products? We appreciate it if you let us know first so that we can take your complaint seriously. To ensure that we can handle the complaint properly, the complaint must be submitted to VIV within two weeks after you have become aware of the complaint.
Should a dispute nevertheless arise, you must turn to the competent court in East Brabant District Court. The option to start a dispute in court lapses one year after the cause of the dispute arose.
Article 16 – Applicable law
Dutch law applies to all agreements and these general terms and conditions and acts arising therefrom.
We respect your privacy and your private life, but sometimes we need your personal information. In this privacy policy we explain which data we use, how we store it, protect it and how we process it. This privacy policy is applied to our website www.venusisvegan.com and through the service we provide.
Article 1 – Under the age of sixteen
If you are under the age of sixteen, you cannot use our website and services without permission from your parent or guardian.
Article 2 – Consent
We may store your data at various times, for example when you visit our website, create an account, use our services or contact us. We are allowed to process your data because we request permission via this privacy policy. You must tick a separate box for this before you can continue on our website. In addition, we may need your information for the agreement between you and us, when you place an order.
Article 3 – Type of data and retention period
In order to use our website, we need the following information:
name;
address;
telephone number;
e-mail address;
credentials;
IP address;
The following data may also be stored when you visit our website:
browser type;
operating system;
internet service provider;
type of device you use to visit our website.
We store your data for a period of 5 years.
Article 4 – Orders
For your order you use one of our payment methods or shipping methods such as Mollie (iDeal), PostNL. The data you enter here will also be processed by the third parties engaged for delivery or payment.
Article 5 – Security
We work hard to protect your data from unauthorized and unlawful access, alteration, disclosure, use and destruction. In this way unauthorized persons do not have access to your data. We take the following measures to protect your personal information:
Secure network connections with Secure Socket Layer (SSL) technology or technology similar to SSL.
Article 6 – Cookies
Cookies are small (text) files that are stored on your computer. Your web browser stores these cookies when you visit a website. These cookies are retrieved when you visit the website again. This gives our website permission to recognize you as a previous visitor.
We may use cookies to improve your experience as a visitor to our website. Cookies are essential for the functioning of our website, ensure that you can visit our website safely and detect bugs and malfunctions in our website.
By storing cookies, we ensure, among other things, that:
your items are kept in your shopping cart;
you remain logged in and can shop without hindrance;
the website works efficiently;
can share your items via social media such as Facebook and Google;
You can adjust your cookies setting in your browser if you do not want cookies to be sent to your computer. Please note that some functions of our website may not work properly without cookies.
Article 7 – Rights
You always have the option to invoke one of the rights that you have obtained on the basis of the law, such as the right to inspect or change personal data. For this you can contact us via the contact details below. We will then comply with this appeal within the specified period or inform you if this is not possible, for example because this is in violation of a statutory retention period.
Article 8 – Contact information:
Name of entrepreneur: N.S.J. Jegerings h.o.d.n. VENUS IS VEGAN
Email: info@venusisvegan.com
Chamber of Commerce number: 75387573
Returns
Return conditions
Still not satisfied with the product? You have the option to return the product within 14 days of receipt. To do this, follow the steps below.
Sign Up
Go to www.venusisvegan.com/pages/contact-us and register your return, including your order number (starts with a #).
Packaging
Pack the products in original condition and packaging in a box
Place the completed return form in the box
Stick the supplied return label clearly on the box
Shipping
Deliver the package to the post office
Keep the proof of shipment well
The return address:
VENUS IS VEGAN
PO Box 30
5750 AA DEURNE
Nederland
Refund
When do we pay back?
We will transfer the costs incurred by you within 14 days after cancellation.
What do you get back?
You will receive the full purchase amount back.
Where do I receive the refunded amount?
We will refund the amount in the same way as you paid. Does this not work? Then we will contact you.
Costs for returning
The costs for the return shipment are for your own account. Are you returning a product because it was damaged or delivered incorrectly? Then we reimburse these costs afterwards.
The search for vegan shoes is not easy. People struggle with plastic materials and boring designs. That's why we offer unique shoes mad of apple leather. Designed with taste and principles: fashionable, sustainable, cruelty-free, ethically produced and of high quality, so that you no longer have to make any concessions.
The search for vegan shoes is not easy. People struggle with plastic materials and boring designs. That's why we offer unique shoes mad of apple leather. Designed with taste and principles: fashionable, sustainable, cruelty-free, ethically produced and of high quality, so that you no longer have to make any concessions.
Online dispute resolution pursuant to Art. 14 (1) ODR Regulation: The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/odr
